Our Client

Our client is an innovative Australian mattress and furniture company devoted to redefining home comfort and sustainability. Anchored in Sydney, their in-house innovation team has spent over a decade crafting high-quality, flexible and eco-conscious products that meet the needs of real people. Through smart design, rapid delivery and a commitment to environmental impact, they make everyday living better while remaining true to their values, helping individuals feel at home, connected and empowered in their spaces.

Challenges

The organisation was entering a pivotal stage in its analytics maturity, requiring a more scalable and structured approach.

Evolving Analytics Capability: Teams were advancing from basic reporting to complex modelling and workflows, increasing the need for coordinated development.

Risk of Inconsistent Methods: With multiple teams exploring advanced analytics, differing approaches were likely without clear, unified guidance.

Need for a Structured Framework: The organisation aimed to establish standards to ensure analytical work remained aligned and scalable.

Limited Capacity for Deep Exploration: Rapid growth left the team with limited time to fully explore Omni’s advanced features.



Need for Expert Support: Specialist guidance was engaged to accelerate learning and ensure advanced capabilities were implemented effectively.

Our Approach

Omni’s Quickstart framework provided our client with a structured and supportive foundation to accelerate their analytics capability. The engagement combined expert-led co-development with hands-on guidance to build confidence and uplift internal skills. Our approach focused on:

Co-Developing Advanced Use Cases: Working alongside our client’s data team to design and implement intermediate and complex Omni workflows tailored to their real business needs.

Providing Expert-Led Training: Delivering targeted developer and user training to deepen platform understanding and build long-term capability within the team.

Accelerating Platform Adoption: Leveraging Omni’s Quickstart methodology to establish a strong baseline, ensuring our client could adopt best-practice techniques from day one.

Enhancing Consistency in Analytics: Introducing reusable patterns, modelling approaches and workflows to create a more consistent and scalable analytical environment.

Empowering Internal Teams: Equipping our client with the skills and confidence to independently manage, expand, and optimise their Omni ecosystem moving forward, while maintaining an ongoing partnership to provide ad-hoc support on smaller matters as needed.

Outcome

Intelligen, in collaboration with Omni, successfully delivered Omni Quickstart sessions, providing our client’s data team with hands-on co-development support and targeted training that directly addressed their intermediate and advanced analytical needs. Through expert-led guidance, the team gained deeper proficiency in Omni’s capabilities, enabling them to independently build, refine and scale more complex use cases across the business. The uplift in skills and confidence strengthened our client’s internal analytics maturity, reduced reliance on external support and equipped the organisation with a solid foundation for continued development of high-value insights using Omni.